Ordering and Policy Information

Changes and Cancellations

  • Changes and/or cancellations must be made within five (5) working days from the date of the order.
  • Orders accepted by Phylrich for non-standard (customized) products are non-cancelable and non-returnable.

Pricing

  • Pricing and product are subject to change without notice.

Taxes

  • All Federal, State or Local Taxes, when applicable, will be added.

Authorized Dealer Terms

  • 1% 10 days, net 30. (Non payment after 30 days is subject to 1% monthly late charge on uppaid balance)

Freight Policy

  • Product shipped to destinations in the United States and Canada will be F.O.B. our factory, freight charges will be added to the invoice.
  • Product shipped to destinations outside the United States and Canada are F.O.B. our factory plus 5% for additional packaging.
  • All orders for $2,750 net or more, shipping direct to Phylrich Dealer accounts in the Continental United States, will be FFA.

Claims

  • All claims for shortages or damages must be made within five (5) days of receipt of goods by the customer.

Returns

Returns will only be accepted at Phylrich when accompanied by a Return Goods Authorization. (RGA)

All RGA requests should be submitted to the Phylrich Customer Service Dept. Credit or replacement will be allowed only after careful inspection indicates a manufacturing defect or factory order entry error.

Factory inspections are FREIGHT ON ALL RETURNS MUST BE PREPAID.

  • All DEALER CREDITS are product credit only. No checks will be issued. Phylrich does not accept debit memos.
  • All product accepted by Phylrich from our DEALERS for credit is subject to a minimum charge of 35% handling.
  • If received over 90 Days from the date of the invoice, a minimum 50% charge will be assessed.
  • Any product received by Phylrich that has been damaged, will be returned to the customer and no credit will be given.

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