Ordering and Policy Information

Changes and Cancellations

  • Changes and/or cancellations must be made within five (5) working days from the date of the order.
  • Orders accepted by Phylrich for non-standard (customized) products are non-cancelable and non-returnable.


  • Pricing and product are subject to change without notice.


  • All Federal, State or Local Taxes, when applicable, will be added.

Authorized Dealer Terms

  • 1% 10 days, net 30. (Non payment after 30 days is subject to 1% monthly late charge on unpaid balance)

Freight Policy

  • Product shipped to destinations in the United States and Canada will be F.O.B. our factory, freight charges will be added to the invoice.
  • Product shipped to destinations outside the United States and Canada are F.O.B. our factory plus 5% for additional packaging.
  • All orders for $4,000 net or more, shipping direct to Phylrich Dealer accounts in the Continental United States, will be FFA.


  • All claims for shortages or damages must be made within five (5) days of receipt of goods by the customer.


Returns will only be accepted at Phylrich when accompanied by a Return Goods Authorization. (RGA)

All RGA requests should be submitted to the Phylrich Customer Service Dept. Credit or replacement will be allowed only after careful inspection indicates a manufacturing defect or factory order entry error.


  • All DEALER CREDITS are product credit only. No checks will be issued. Phylrich does not accept debit memos.
  • All product accepted by Phylrich from our DEALERS for credit is subject to a minimum charge of 35% handling.
  • If received over 90 Days from the date of the invoice, a minimum 50% charge will be assessed.
  • Any product received by Phylrich that has been damaged, will be returned to the customer at their own expense and no credit will be given.

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