Ordering and Policy Information

Changes and Cancellations

  • Changes and/or cancellations must be made within five (5) working days from the date of the order.
  • Any Cancellations or Changes to an Order will result in a 10% fee.
  • Orders accepted by Phylrich for non-standard (customized) products are non-cancelable and non-returnable.
  • All items sold in the Group 2 & Living Finishes are FINAL. No Exception will be made.


  • Pricing and product are subject to change without notice.


  • All Federal, State or Local Taxes, when applicable, will be added.

Authorized Dealer Terms

  • 1% 10 days, net 30. (Non payment after 30 days is subject to 1% monthly late charge on unpaid balance)

Freight Policy

  • Product shipped to destinations in the United States and Canada will be F.O.B. our factory, freight charges will be added to the invoice.
  • Product shipped to destinations outside the United States and Canada are F.O.B. our factory plus 5% for additional packaging.
  • All orders for $4,000 net or more, shipping direct to Phylrich Dealer accounts in the Continental United States, will be FFA.
  • We will not drop ship outside the Phylrich sales territory to which a customer is assigned.


  • All claims for shortages or damages must be made within five (5) days of receipt of goods by the customer.

Return Policy

  • Purchases made at WWW.PHYLRICH.COM can be returned within 30 days of purchase. Must be accompanied with a Return Materials Authorization form.
  • Any Cancellations or Changes to an Order will result in a 10% fee.
  • A 35% restocking fee will be assessed for any return.
  • If received over 90 Days from the date of the invoice, a minimum 50% restocking fee will be assessed.
  • All returned items must be in new, resalable condition and include original packaging and all hardware and accessories.
  • Shipping charges in connection with the original delivery of the product are non-refundable. The return shipping cost is the responsibility of the customer.
  • Once the item is received back, it will be inspected and if found to be unused, in it's original packaging, and in brand-new condition, a refund will be issued. If these conditions are not met, we reserve the right to reduce the refund accordingly.
  • Before making a return, please call us first at 714-361-4800, or email online@phylrich.com

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