Changes and/or cancellations must be made within five (5) business days from the date of the order.
Any Cancellations or Changes to an Online Order will result in a 10% fee.
Any changes or cancellations to a Dealer Order will result in a 35% fee.
Customized or Special Orders and all Group 2 and Living Finish products are non-cancelable and non-returnable.
Pricing
Pricing and product are subject to change without notice.
Taxes
All Federal, State or Local Taxes, when applicable, will be added.
Authorized Dealer Terms
1% 10 days, net 30. (Non payment after 45 days is subject to 1% monthly late charge on unpaid balance)
Freight Policy
Product shipped to destinations in the United States and Canada will be F.O.B. our factory, freight charges will be added to the invoice. Customers are responsible for Tax and Duties.
All orders for $4,000 net or more, shipping direct to Phylrich Dealer accounts in the Continental United States, will be FFA.
We will not drop ship outside the Phylrich sales territory to which a customer is assigned.
Claims
All claims for shortages or damages must be made within five (5) business days of receipt of goods by the customer.
Return Policy
Purchases made at WWW.PHYLRICH.COM can be returned within 30 days of purchase. Must be accompanied with a Return Materials Authorization form.
Before making an Online return, please email online@phylrich.com to request an RMA.
Dealers requesting an RMA please email returns@phylrich.com
Any Cancellations or Changes to an Order will result in a 10% fee.
A 35% restocking fee will be assessed for any return.
If received over 6 monthsfrom the date of the invoice, a minimum 50% restocking fee will be assessed for Dealers.
All returned items must be in new, resalable condition and include original packaging and all hardware and accessories.
Shipping charges in connection with the original delivery of the product are non-refundable. The return shipping cost is the responsibility of the customer.
Once the item is received back, it will be inspected and if found to be unused, in it's original packaging, and in brand-new condition, a refund will be issued. If these conditions are not met, we reserve the right to reduce the refund or offer no credit accordingly.
Dealers can return acceptable product up to 1 year from the date of Invoice.
Credits issued for Product returns are only good for 180 days from the date of credit issued.
PHYLRICH does not accept Debits.
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