Ordering and Policy Information

Changes and Cancellations

• Changes and/or cancellations must be made within five (5) business days from the date of the order.
• Any Cancellations or Changes to an Online Order will result in a 10% fee.
• Any changes or cancellations to a Dealer Order will result in a 35% fee.
• Customized or Special Orders and all Group 2 and Living Finish products are non-cancelable and non-returnable.

Pricing

• Pricing and product are subject to change without notice.

Taxes

• All Federal, State or Local Taxes, when applicable, will be added.

Authorized Dealer Terms

• 1% 10 days, net 30. (Non payment after 45 days is subject to 1% monthly late charge on unpaid balance)

Freight Policy

• Product shipped to destinations in the United States and Canada will be F.O.B. our factory, freight charges will be added to the invoice. Customers are responsible for Tax and Duties.
• All orders for $4,000 net or more, shipping direct to Phylrich Dealer accounts in the Continental United States, will be FFA.
• We will not drop ship outside the Phylrich sales territory to which a customer is assigned.

Claims

• All claims for shortages or damages must be made within five (5) business days of receipt of goods by the customer.

Return Policy

• Purchases made at WWW.PHYLRICH.COM can be returned within 30 days of purchase. Must be accompanied with a Return Materials Authorization form.
• Before making an Online return, please email online@phylrich.com to request an RMA.
• Dealers requesting an RMA please email returns@phylrich.com
• Any Cancellations or Changes to an Order will result in a 10% fee.
• A 35% restocking fee will be assessed for any return.
• If received over 6 monthsfrom the date of the invoice, a minimum 50% restocking fee will be assessed for Dealers.
• All returned items must be in new, resalable condition and include original packaging and all hardware and accessories.
• Shipping charges in connection with the original delivery of the product are non-refundable. The return shipping cost is the responsibility of the customer.
• Once the item is received back, it will be inspected and if found to be unused, in it's original packaging, and in brand-new condition, a refund will be issued. If these conditions are not met, we reserve the right to reduce the refund or offer no credit accordingly.
• Dealers can return acceptable product up to 1 year from the date of Invoice. 
• Credits issued for Product returns are only good for 180 days from the date of credit issued.
• PHYLRICH does not accept Debits.